The questions owners ask first.

No. Guardrails set during onboarding keep it to your prices and policies; anything it isn't sure of — prices, safety, legal, financial — goes to a person. It never invents.

WhatsApp, SMS, email and web, plus voice on real phone numbers — from speech-assisted IVR to natural, human-sounding conversations. One assistant, one tidy thread across all of them.

No. You set the rules and guardrails up front; the assistant follows them automatically and hands to a person the moment something needs judgement — you stay in control of what it can and cannot do.

Your customers' data is kept private and handled under applicable privacy law — nothing is sold, and access is scoped to running your assistant. Full detail is on our Privacy page.

Yes. Configured with your rules, the phone line answers, screens and triages calls — taking a message, answering common questions, or transferring the right calls straight through to you or your team. You can even forward your mobile to it when you can't pick up, so the overflow still gets handled.

Speech-assisted IVR answers with spoken prompts and lets callers respond by voice or the familiar touch-tone keypad — fast, efficient, and comfortable for the many people who'd rather press a key than talk to a machine. It's our most economical voice option. Natural voice is our premium tier: the assistant holds a free-flowing, human-sounding conversation, so callers can just talk. Many businesses run IVR for routine call handling and switch on natural voice where the extra conversation quality is worth it — we'll help you pick the right mix during onboarding.

The demo runs in about ten seconds. Full onboarding is hands-on with us — we tune the assistant to your business voice and rules before it answers a single customer.

No — it's tuned to your business voice and rules, with a real person behind it for anything that matters. It answers within your limits and escalates when unsure.